Shipping & Returns

Returns & Exchange Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 Weeks of the item being sent back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).

In case the wrong colour or size has been ordered or you just want a different item, we offer a full exchange policy at no extra cost, however, the cost of return for the original item will have to paid by the customer and we will pay the cost of sending the exchange out to you.  Once you have contacted us for this request, we endeavour to get your exchange sent out to you either on the same day or the following day.


If you need to return or exchange an item, please Contact Us with your order number and details about the product you would like to return and/or details of the product that you would like to exchange for. We will respond quickly with instructions for how to return items from your order.

Shipping

We aim to dispatch all orders received by 2pm on the same day or the latest the following day.  We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Expected Delivery Timings for Postage :

Domestic UK Shipping

We aim to dispatch all orders received by 2:00pm on the same day.  We use the following Services for our Shipping within the UK:

Royal Mail 1st Class Expedited: 1-3 Business Days

Royal Mail Tracked Next Day Delivery: Next Day

Royal Mail Tracked 48 Hours: 1-2 Business Days

International (Europe and Rest of the World):

Zone's Countries Estimated Delivery Time
Europe Zone 1 Belgium, Denmark, mainland France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Greece, Italy, Portugal, Spain

3-8 Working Days

Europe Zone 2 Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia (Hrvatska), Cyprus, Czech Republic, Estonia, Faroe Islands,Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian, Federation,S Georgia & S Sand Is, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former),Vatican City State

5-8 Working Days

Australia & Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls

8-12 Working Days

North America Canada, United States

8-12 Working day

 

Please note: the above timings are estimates only and due to international shipping problems and customs clearence, there may be delays of a few days.